Chapter 14 Human Performance Technology

Application #1) Examine the three major sections of the HPT model presented in figure 14.2 and answer the following questions:
A) What seems to be the major purpose of the performance analysis phase of the process?
The first phase seems to be a chance to examine what the goals are within an organization and the possible performance expectations, and see what is limiting that potential. It allows the employer or employee to examine what needs to be addressed or modified to raise the employee to meet the desired level of performance.

B) Why is the cause analysis phase of this model crucial?

The cause analysis section is important because this is where the employer or employee identifies what is limiting the worker from meeting the level of performance. For example, an employee may be struggling because their is little skills when operating a new piece of hardware. The cause analysis section will allow an employer to identify what is lacking to correct the problem and improve performance.


#2) In the case of the employee several aspects of the employee's training, support, and motivation are missing.
Problem #1- The office manager never told me exactly what I was expected to do in this job, never gives me any help or tells whether I'm doing good work.
Cause Analysis- Lack of incentives or rewards, lack of feedback, lack of environmental support and resources.
Possible Solution- Have a clear appraisal system of work performance, adequate compensation and coaching related to work responsibilities, and leadership rewards for assignments well done.

Problem #2- She also has me answering phones that I think should be answered by our office receptionist.
Cause Analysis- Lack of clear environmental support.
Possible Solution- Have clear organizational design, so each employee understands their responsibilities.

I merely took a sample of the problems from question #2. On a whole, performance technology strikes me as applying instructional design to workplace management. Many companies use variations of this format, Raytheon and many aerospace use the Six Sigma concept that uses this analysis model to ensure quality client and employee satisfaction and performance. I would love to see this concept applied to the public school setting, however many management officials in districts are trained in curriculum, rather than in workplace management. I see the benefit of using this model in the workplace, and the concept and formal terminology is new to me.